THE ORDER PROCESS

1. CONSULTATION & PLANNING: LET'S GET TO KNOW EACH OTHER

We invite you to a brief consultation (30 minutes or less), where we get to know you, along with your event plans. We will also share about our services, and together determine if we are a good fit for your printed needs!
- Please complete our Pre-Consultation Form prior to meeting - this will be emailed to you along with a confirmation of your consultation date and time.
After your consultation, you can expect a proposal within 3-5 business days.
If you choose to continue with us, a non-refundable deposit is requested.
After your deposit is paid, a welcome box will be mailed to you with samples to help you pick your favorite stocks, inks, and accessories. PSST...along with a little something from us, for you to keep!
After reviewing the samples, please schedule your design meeting (about 60 minutes).
- Please complete our Design Questionnaire prior to meeting - this will be emailed to you along with a confirmation of your meeting date and time.
- Prior to meeting, our team will create an initial proof and start a mood board for us to review together.
During our Design meeting, we will review the items curated for your event, address changes to be made, and finalize your package.
After your Design meeting, we will create an invoice for your event.
- This can be tweaked throughout the rest of the design phase (changes to quantity, adding cards, etc.).
- To proceed with us, we require 50% down on this invoice.

2. DESIGN PHASE: COLLABORATE TO CREATE THE PEFECT DESIGNS

After your 50% payment is received, our design team will continue to work on your art files and we will communicate by phone, email or additional 30 minute meetings to perfect your art files.
For proof revisions after your initial design meeting, please allow 3-5 business days.
For each additional round of revisions to your proofs, please allow 1-3 business days.

3. PRE-PRODUCTION PHASE: FINALIZING YOUR PACKAGE

Once you've finalized your desired package, we will update your final invoice.
To proceed to print, we require:
- Your final invoice paid in full.
- Written (emailed) approval of all art files.
- Completed Closing Agreement form.
  - Please note - we suggest having additional people proof your files before approving to avoid simple mistakes to spellings, punctuation, and layout. While our team is here to guide you with the design process, TPE is not responsible for any errors on order files after approval is received.
The production timeline begins with the next business day after the above terms are met.

4. PRODUCTION PHASE: PRINTING, PACKAGING AND TRANSIT

Production Timeline: Our team will let you know which category your order falls under.
- Standard Orders: ready for quality check and packaging within 15-20 business days.
- Orders with Outsourced Items: ready for quality check and packaging within 20-28 business days.
Delays: We will notify you if there is an item that is delayed and do the best we can to keep your order on schedule.
Availability: Some products are subject to availability - we will notify you if your item(s) are on backorder or unavailable to discuss back up options.
Complete Shipping: To save you time and money, we will wait to ship or prep your items for pick up until we receive all components in your order. However, if you would like us to ship/prep for pick up as items are ready, please discuss this with us and we are happy to accommodate (additional shipping fees will apply).
Confirmation of Shipment/Pick Up: We will send you a sneak peak photo of your order when it is scheduled to ship (or is ready for pick up!) along with tracking information.

Rush services and upgraded shipping are available - please inquire by contacting us.

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